Vibe Buyer Faqs

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Hardware

Q: Is the Vibe board a standalone system or do I need a computer with it?

The Vibe board is an all-in-one solution that combines an interactive digital whiteboard with built-in processor and smart software.


Q: What are the Vibe board and Vibe stand dimensions?

The Vibe board is 50.6" (width) x 29.1 “(height) x 2.9” (depth).

  • Diagonal screen size: 55"
  • Product dimensions: 50.6" (width) x 29.1"(height) x 2.9" (depth)
  • Product weight: 60.6 lbs
  • Package size: 56.7" (width) x 37"(height) x 8.8" (depth)
  • VESA Mount: 200 x 200 mm

The Vibe stand is 50.4" (width) x 50.9" (height) x 26" (depth).

  • Stand size: 50.4" (width) x 50.9" (height) x 26" (depth)
  • Stand weight: 33 lbs


Q: How is the Vibe board powered?

Vibe is powered through a 6 foot detachable power cord that is included with your purchase.

Read more: How is the Vibe board powered?.


Q: Does the board have a battery pack? Can it function without being plugged in?

We do not offer a battery option at this time. Vibe must be plugged into a power outlet in order for it to work.


Accessories

Q: Are there any other accessories available with Vibe?

Yes. Vibe sells optional mobile stands and extra styluses. Vibe has 2 USB ports, HDMI in, HDMI out, and an audio port for users to add their own speakers, USB mice, wireless keyboards, and other accessories.

Read more: Are there any other accessories available with Vibe?.


Q: Which cameras and webcams do Vibe support?

For best performance, we recommend connecting the camera to and hosting the call from your computer.

The Vibe 55-inch board is more suitable to be used as an accessory (participant to the meeting), as described in this article.


Q: Do I need to purchase a stand or wall mount for my Vibe board?

Vibe offers beautifully designed custom mobile stands (in white or red) that are easy to install. Vibe mobile stands are sold separately from the Vibe board.

Vibe boards are also compatible with many other types of stands or wall mounts, depending on your needs or requirements.

All mounts and stands must be able to support at least 65 lbs and be compatible with a 200 x 200 VESA mount.

Read more: Stands and wall mounts for Vibe.


Q: Which stylus should I use with Vibe?

All Vibe boards come with 2 magnetic styluses. Vibe will work best with the custom Vibe styluses, which are specifically designed to work with the Vibe board.

Read more: FAQs on Vibe Styluses.


Q: What is Vibe's active stylus?

The Vibe active stylus can also be used as a clicker for presentations to turn pages on the Vibe Canvas or to advance PowerPoint slides. U.S. customers interested in purchasing an active stylus should email sales@vibe.us. We can then send you a link to complete your purchase via Shopify.

Read more: Vibe’s Active Stylus?.


Q: Which cable accessories does Vibe support?

Vibe has 2 USB ports, HDMI in, HDMI out, and an audio port, so additional accessories are supported to connect with Vibe.

Read more: Supported Cable Accessories.


Software

Q: What software does Vibe run on?

Our Vibe Smartboard 55″ is based on Android OS (7.1). Our Vibe Canvas app is complementary and you can use it for free.


Q: Which apps integrate with Vibe?

Vibe has its own app store with a number of 3rd party Android applications available for you to download onto your device.

Vibe runs the mobile Android versions of these 3rd party applications. Some 3rd party mobile applications may not include identical functionality to the desktop versions. There is no special licensing required beyond what you’re currently using to access your account.

Read more: Vibe’s App Store.
Read more: Which apps are available?.


Q: Does Vibe have a subscription fee?

At this point in time, Vibe software is included free of charge with your hardware purchase. You can access your Vibe account from a Vibe board, computer browser, tablet, or mobile phone (view only).

Read more: Does Vibe have a subscription fee?


Q: Can multiple people collaborate on the Vibe board at the same time? What is the limit?

You can share and collaborate on the same board using our cloud-based software. Collaborators can join from additional Vibe boards, computer browsers, or tablets. There is no limit on the number of participants in a single session.

Read more: Collaboration limit


Q: Does Vibe automatically save information in real-time, or do I need to save manually?

Vibe Canvas is our cloud-based collaboration software. If you’re logged in to the Vibe board, any canvas you are working on will automatically be saved to the cloud.


Q: Does Vibe support Single Sign On (SSO)?

Yes, Vibe supports two popular forms of SSO: OAuth SSO and SAML based.

Read more: Does Vibe support SSO?.


Screencasting

Q: Which wireless devices does Vibe support?

Yes, Vibe boards support screencasting from a variety of devices. Please see recommendations below:

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Read more: How to screencast?


Q: Can I draw on top of the screencast or HDMI content?

Yes, Vibe supports annotation during HDMI or any screencast option. You can use our annotation feature to mark up videos, website pages, and presentations, take screenshots, and save these screenshots back to your Vibe whiteboard.

Read more: How to annotate


Purchasing and Ordering

Q: How much is Vibe? What’s in the box?

The Vibe board is $2,999 USD and includes free shipping within the U.S.

When purchasing a Vibe board, your package will include:

  • 55" UHD touchscreen Vibe interactive whiteboard
  • 2 Vibe touch styluses (styluses are magnetic and can clip to the side of the board or to your stand)
  • Power cord
  • User Manual and Quick Start Guide
  • Warranty registration card

Read more: How much is Vibe? What is included?.


Q: How can I purchase Vibe?

U.S. customers can purchase Vibe boards (and optional Vibe stands) with a credit card from our website order page or via Amazon.

Read more: How can I order Vibe?


Q: Can I talk to someone at Vibe if I still have questions?

Yes, absolutely. If you have questions or would like to discuss your particular use case, you can schedule time with one of our product experts. Vibe offers a 15 or 30 minute 1 : 1 discussion that you can schedule at your convenience.

Read more: Can I talk to someone at Vibe if I still have questions?


Q: Does Vibe offer discounts?

We typically only offer additional discounts based on volume (3 or more units). Please fill out this Quote Request form or contact sales@vibe.us if you are considering purchasing more than 3 boards and would like to get a quote.

Read more: Vibe discounts and financing


Q: Does Vibe offer financing?

Vibe has partnered with Affirm, a 3rd party option that allows customers to purchase Vibe today and split payments into monthly payments of 6, 9 or 12 months.

Read more: Vibe discounts and financing


Q: Does Vibe come with a warranty?

We offer a free one-year warranty. You can also add an extended warranty from Extend for up to 3 years.


Q: What is your return policy?

If you are not happy with Vibe for some reason, you can return the device within 30 days of your delivery date and would only need to cover the return delivery fee. We also accept return items if they are defective or damaged on arrival.


Shipping

Q: Does Vibe shipping within the U.S.?

Shipping is free within the continental U.S. Depending on where you are located, shipping can take anywhere from 3-5 business days*.

  • *Due to COVID, shipping time is taking longer than usual - please expect 5-8 business days for shipping within the US.

Read more: Vibe shipping within the U.S.


Q: Does Vibe offer shipping to Canada?

Vibe regularly ships to Canada. Shipping time is approximately 3-6 business days depending on your location in Canada.

Shipping costs will be dependent on which product(s) you order and your location, so please use our Request a Quote form to get the most updated information on shipping costs for your province.

You can also arrange your own shipping from your preferred carrier, with pick up from our warehouse in Southern California.

Read more: Shipping Vibe to Canada


Q: Does Vibe offer shipping outside of the U.S. and Canada?

Yes, Vibe boards can be shipped to most countries. Unfortunately, due to the impact of COVID, Vibe cannot support shipping to India at this time.

Shipping costs will be dependent on which product(s) you order and your location, so please use our Request a Quote form to get the most update information on shipping costs for your location.

You can also arrange your own shipping from your preferred carrier, with pick up from our warehouse in Southern California.

Read more: Shipping Vibe outside of the U.S. and Canada


Education

Q: Can I use Vibe for classroom or distance learning?

Technology in the classroom aids students in learning. Vibe interactive whiteboards can be used by teachers in the classroom to express ideas and content to students. Many educators, from preschool to university, use Vibe boards for distance, hybrid, and in-person learning.

Read more: Vibe FAQs for Teachers and Educators



Still have questions?

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