Applicable Areas
The Vibe Store exclusively sells and ships items within the United States and some areas in Canada. For purchases in the United Kingdom and others, please refer to the respective policy statements.
Shipping Costs
For orders shipped to 48 contiguous United States, standard delivery is complimentary for orders equal to or over $150. Orders under $150 incur a $10 delivery fee, which will be automatically applied at the time of checkout.
For Alaska, Hawaii, and Puerto Rico, shipping costs apply. Please contact sales@vibe.us for individual quotes.
Shipping Methods
Our standard free shipping method is ground service (parcel) and curbside delivery with liftgate (truck/LTL). This means drivers are not allowed to bring packages beyond the curbside due to liability/insurance issues. Please note that our shipping services cannot deliver to P.O. Box addresses.
For orders with 75" boards, or 55" boards with stands (quantities over 4), paid shipping options are available. You can select these options on the checkout page:
- Inside Delivery: First-floor lobby drop-off
- White Glove: Floor/room delivery with pallet Jack
- White Glove Enhanced: Two-person room delivery via stairs
For specialized deliveries, you may need to contact our support team to schedule before checkout. Tracking details will be emailed when your order ships. Please provide a valid phone number, as carriers will call 24-48 hours before arrival to schedule a delivery appointment. Exact timing depends on carrier availability.
The shipping carriers we collaborate with include:
- Parcel: FedEx Ground/UPS Ground
- Truck/LTL: Pilot/Maersk, ABF Freight, R&L Freight, Daylight Transport, Estes Express, Saia
For customized shipping needs or other questions, please contact sales@vibe.us .
Lead Time
Once your order is placed, you will receive an order confirmation email. It will take 2-3 business days for your order to process. For orders placed during holidays, the processing times may differ.
You will receive the shipping confirmation email once the orders are ready to ship. Please note that when purchasing multiple items in one order, they may be dispatched separately, and you will receive individual shipping confirmation emails for the products ship.
Most orders are expected to be in transit for approximately 1 to 2 weeks depending on your area of delivery.
How to Track
Track your order on our order tracking page or through the shipping confirmation email, which includes a tracking number and link.
For urgent order updates, please contact sales@vibe.us or logistics@vibe.us .
Need Assistance With Shipment
Update Your Shipping Information
Before finalizing your order, please carefully review all details, including name, shipping address, and products, to ensure accuracy and prevent potential issues.
For any amendments to shipping information prior to dispatch, contact us at logistics@vibe.us .
Should you need to modify details while your order is in transit, please also reach out to logistics@vibe.us . Please note that any re-consignment may incur additional fees and we cannot guarantee that all changes or modifications can be made.
We highly encourage to please review your detailed information so that this will not cause any service or transit delays.
Non-delivery or Shipping Damage
Please contact support@vibe.us for assistance. We will respond within 1 business day.
Returns and Exchanges
For more detailed information on returns and exchanges, please visit our return policy page .