Vibe Buyer FAQs

Hardware

Q: Is the Vibe Board S1 75″ a standalone system or do I need a computer with it?

Vibe S1 75″ is an all-in-one conference room solution that combines an interactive digital whiteboard with an open ecosystem VibeOS based on Chrome OS, whiteboarding app Canvas, optional Smart Camera, and the companion app Vibe One. It’s designed for next-level team collaboration.

Q: What are the Vibe S1 75″ dimensions?

For the Vibe S1 75″

  • Diagonal screen size: 75″
  • Product dimensions: 67.7″ (width) x 39.9″ (height) x 3.4″ (depth)
  • Product weight: 127.9 lb
  • VESA Mount: 800mm x 400mm

For the Vibe Stand

  • Stand size: 64″ (width) x 69.5″ (height) x 29.9″ (depth)
  • Stand weight: 50.7 lb

Q: How is the Vibe Board powered? Does the board have a battery pack?

The Vibe Board is powered by a 3-meter detachable power cord included with your purchase. Currently, we do not offer a battery option. The Vibe Board must be connected to a power outlet to function.

Q: Is there built-in audio and microphone in Vibe S1 75″?

Vibe S1 75″ has 3 built-in speakers but no built-in microphone. Our specially designed camera, the Vibe Smart Camera, is compatible with S1 and includes 6 built-in microphones in a 3D array, as well as noise cancellation and echo cancellation for better sound. You can also use other compatible USB-C microphones.

Q: Can I use my Vibe S1 75″ like a TV?

Although the Vibe Board doesn’t receive broadcast signals, you can download streaming apps such as Netflix, Hulu, Disney+, etc., from the Vibe Store to watch your favorite TV shows and movies. You can also connect your Vibe Board to Apple TV, Chromecast, and more. Screencasting from any device is supported as well.

Q: What makes a Vibe Board superior to a TV or computer?

The Vibe Board is more than just a TV or computer. It combines the functionalities of a TV, computer, whiteboard, display, projector, and monitor into one sleek device. It’s the Swiss Army Knife of tech—ideal for any space including home, workspace, or classroom.

With Vibe OS, you can also use your go-to apps. Vibe Board S1 75″ is designed to enhance your visual communication, client engagement, and team collaboration.


Accessories

Q: Can the Vibe Smart Camera be used on the Vibe S1 75″?

Yes, the Vibe Smart Camera is compatible with the Vibe S1 75″.

Q: Are there any other accessories available with Vibe?

Yes. We offer a 4K smart camera, the Vibe Tap, mobile stands and extra styluses. Additionally, Vibe S1 75″ has 3 USB-C ports and 1 HDMI-In port for users to add your own USB camera, wireless keyboard, and other accessories.

Q: Which cameras and microphones work with Vibe S1 75″

For the best video conferencing experience, Vibe S1 offers an optional Vibe Smart Camera, equipped with image enhancement, noise cancellation, and AI features such as auto framing, and gallery mode. Vibe is also compatible with most USB-connected cameras and microphones, such as Logitech BRIO, Polycom Studio, and more.

Q: Is your camera 4K?

Vibe’s Smart Camera uses Sony’s 4K sensor. However, due to digital zooming and cropping of raw images, the camera may output 1080P and 720P videos according to the video conferencing software you’re using.

Q: Do I need to purchase a stand or wall mount for my Vibe S1 75″?

A wall mount is included in your purchase. Vibe also offers beautifully designed mobile stands that are easy to install. These stands are sold separately from the Vibe Board.

Q: Which stylus should I use with Vibe S1 75″? Can I buy more?

Vibe S1 75″ comes with 1 magnetic stylus.You can use this stylus to draw and navigate the board, or use it as a clicker for presentations to turn pages on Vibe Canvas or in PowerPoint.

You can buy more styluses on our website .


Q: Which cabled accessories does Vibe support?

Vibe Board S1 75″ supports several cabled accessories with its 3 USB-C ports and 1 HDMI-In port.

Whiteboarding

Q: How can remote students see their teachers' drawings on a Vibe Board?

There are a few ways to share the view of your Vibe Board remotely:

  • From the Vibe Board, join or host your video call (via Zoom, Microsoft Teams, Google Meet, etc.), then share your screen. Students will be able to see any content you share on the Vibe Board.

  • Share a link (edit or view only) of your Vibe Canvas with your students so they can view content and interact with you on the whiteboard in real-time.

    Note: with this option, students will only be able to view content specifically in the Vibe Board app. Content shared from screencast or 3rd party apps will not be visible

  • If connecting in real-time isn’t an option, teachers can export their Vibe Board as a PDF and share the file with students after the class.


Q: Can students interact with the whiteboard in real-time, even if they don’t have a Vibe Board

Yes! Vibe is a cloud-based software that is accessible on any web browser or tablet. Vibe also has an app for iPad .

Sharing a board is easy with Vibe Canvas. Just send the link to your canvas via email or copy and paste it in a video conference chat to collaborate with others. Students can interact with you on the canvas in real-time once they have the link for access.


Q: How can I record the screen of the whiteboard?

There are a few ways to record your screen on Vibe:

  • Use Vibe’s OS-based tool, Screen Capture. This tool allows you to take screenshots or screen recordings of your whiteboard. To access Screen Capture, simply click on the Vibe menu and select “Screen Capture.” From there, you can choose to take a screenshot or start a screen recording.
  • Use a third-party app like Zoom, Microsoft Teams, Google Meet, or XRecorder. These apps allow you to record your screen and can be used in conjunction with Vibe to capture your whiteboard.

Q: Can I open a web browser on my Vibe Board and import pictures from a website?

Yes! Open a web browser app (such as Chrome or Opera) and take a screenshot of the pictures you want. Then, select which board to save your images to.

You can also do this in split-screen mode. This makes it easier to see which pictures you’ve already imported.


Q: Can I import images, PowerPoint, and PDF files into the whiteboard?

Yes! Vibe supports all of these formats, depending on which cloud storage option you’re using.

Read more: Learn which file formats are supported .


Q: Is the 55-inch Vibe Board the largest size available

We also have the 75-inch Vibe Board Pro ,released last July. With an expansive 75″ touchscreen and an advanced Intel i5 processor, the Vibe Pro 75″ creates an immersive learning experience for both you and your students.

Q: Is the Vibe board easy to use? Do you offer training?

We designed Vibe to be an intuitive, easy-to-use tool that everyone can use right away on their next project. Think of Vibe as an oversized digital tablet, offering a familiar and comfortable experience for users of all levels.

Vibe doesn’t require extra computers, projectors, or calibration. Not only is it easy to learn, it’s fun to use! We provide complimentary onboarding training sessions to get you started, and you can always check out what’s new on our video tutorials or on our knowledge base .


Software

Q: What operating system does Vibe run on?

Vibe S1 runs on VibeOS, an operating system based on Chrome OS. Android apps can also run on Vibe. Learn more .

Q: Which apps work on Vibe?

You can download apps from the Google Play store and Vibe Store, and run Web Chrome extensions. The Vibe Store contains 100+ fully vetted apps, such as Figma, Miro, Asana, Netflix, Slack, Teams, Google Drive, Google Classroom, Google Meet, Zoom, BlueJeans, and more. You can download with a single click and run your favorite apps flawlessly. See all supported apps here . No special licensing is required beyond what you’re currently using to access your accounts.

Q: Can multiple people collaborate on Vibe at the same time? What is the limit?

Vibe Board allows up to 4 collaborators to use the board at the same time, with 20 simultaneous touch points. Additionally, you can share and collaborate on the same page with Canvas, our cloud-based whiteboard app that has no limit on the number of participants in a single session. You can join a Canvas session from Vibe Boards, computer browsers, or tablets.

Q: Does Vibe Canvas automatically save information in real time, or do I need to save my work manually?

Vibe Canvas is cloud-based collaboration software. If you’re logged in to Vibe Canvas, any canvas you’re working on will automatically be saved to the cloud.

Q: Does Vibe support Single Sign On (SSO)?

Yes, Vibe supports two popular forms of SSO: OAuth SSO and SAML. Vibe supports OAuth sign-in from trusted identity providers like Google, Microsoft, and Slack. Additionally, Vibe supports SAML-based SSO from Azure, Okta, and more for access control and user account management.

Q: How is data stored in Vibe S1?

The content on the Vibe Board is stored in AWS Simple Storage Service (S3), which provides reliable, secure, efficient, and scalable storage. The data is further encrypted using AES-256, one of the strongest encryption methods. The data is also stored in local encryption.

Q: Is the Vibe Board Apple supported?

You can screencast your iPhone, iPad, and Mac through Airplay or use a Type-C cable.

Q: Do I need to download new apps or make changes to my workflow to integrate with your system?

There’s no need to change your workflow with Vibe! The Vibe Board streamlines your workflow with multiple cloud drive options and all your favorite apps, such as Dropbox, Google Classroom, Google Suite, Slack, Miro, Microsoft Teams, and Figma. You can download these apps from the Vibe Store, Chrome Web Store, or Google Play.

Q: Can you print from the Vibe S1 75″?

Yes, you can connect your printer to the Vibe Board via USB or LAN and print directly from it.

Q: Can people connect to the board from different locations?

Absolutely! With our cloud-based whiteboard software, Vibe Canvas, you can collaborate on the same canvas from a computer, iPad, or phone from anywhere in the world. You can jot down an idea on your iPad, build on it with colleagues on the board in the office, and share it for review with stakeholders remotely.

Screencasting

Q: What wireless casting options does Vibe support?

Vibe S1 supports screencasting from a variety of devices. Here are the options: Cable connection: Cast from Windows, Apple, or Android devices to the Vibe Board with HDMI-in or USB-C port at resolutions up to 4K. Wireless connection:

  • Cast from Apple devices through airplay or cast.vibe.us at resolutions up to 1080P.
  • Cast from Windows devices through cast.vibe.us
  • Use our new display adapter - Vibe Tap for 4K instant screencasting even if there’s no WiFi.

Q: Can I draw over the wireless screencast or the HDMI-connected display?

Yes, you can draw over the wireless screencast and HDMI display content connected via the Number 4 USB-C port. Use our annotation feature to mark up videos, website pages, and presentations. You can also take screenshots or screen recordings and save them on your Vibe.

Purchasing and Ordering

Q: How much is the Vibe S1 75″? What’s in the box?

The Vibe S1 75″ costs $5,799 and includes free shipping within the U.S. When you purchase a Vibe S1 75″, your package will include the Vibe Board S1 75″, a touch stylus, a power cord, a wall mount, and a quick start guide.

Q: How can I purchase a Vibe Board?

U.S. customers can purchase Vibe Boards, as well as optional Vibe Smart Camera and mobile stands, on our website .

Q: Can I talk to someone at Vibe if I still have questions?

Absolutely! If you have questions or would like to discuss your particular use case, you can schedule one-on-one time with one of our product experts. Please contact sales@vibe.us to connect with our team.

Q: Do you offer bulk order pricing?

Yes, we provide volume discounts for large orders. If you’re considering purchasing 3 or more boards, please contact us at sales@vibe.us for a quote.

Q: Does Vibe offer financing?

Vibe has partnered with Affirm, a third-party party option that allows customers to purchase Vibe today and split payments into monthly installments for up to 36 months. See if you’re eligible for Affirm on the Buy View page.

Q: Does Vibe come with a warranty?

We offer a free one-year warranty. There are also 1-3 year extended and accident protection warranties available from Extend.

Q: What is your return policy?

If you’re not satisfied with Vibe, you can return the device within 30 days of your delivery date. You will only need to cover the return delivery fee.

Shipping

Q: Does Vibe offer shipping within the U.S.?

Our U.S. store ships to all 48 U.S. states. But shipment to Alaska, Hawaii, and Puerto Rico will require special shipping designation, please contact our sales ( sales@vibe.us ) for support. Vibe does not provide free shipping to Military (APO/FPO), so please also contact our sales if you have any requirements.

To ensure successful delivery, please provide your full street address when placing the order. Rural route numbers are acceptable but may result in longer delivery times. Please note that we do not ship to P.O. Boxes. Once you have placed your order, you will receive tracking number(s) via email once the items have shipped.


Q: Do you offer inside delivery?

Vibe offers free ground services, which only provide delivery to your exterior door. If you need inside delivery, a hand truck, or white glove services, please contact our support team for further details.

Q: How long do I expect to receive my boards after I make the purchase? Do you deliver on holidays?

Our business days are Monday through Friday, 8:00 AM to 5:00 PM, excluding holidays. If you place an order on a weekend or holiday, or after 12 PM PST, the order will be processed on the next business day. Orders requiring expedited shipping must be finalized by 8 AM PST.

Delays in delivery times during holidays, peak season, weather, and transit/carrier issues can affect your shipment(s) arrival time. We will notify you accordingly via email. alt text


Q: How long do I expect to receive my boards after I make the purchase? Do you deliver on holidays?

Our business days are Monday through Friday, 8:00 AM to 5:00 PM, excluding holidays. If you place an order on a weekend or holiday, or after 12 PM PST, the order will be processed on the next business day. Orders requiring expedited shipping must be finalized by 8 AM PST.

Delays in delivery times during holidays, peak season, weather, and transit/carrier issues can affect your shipment(s) arrival time. We will notify you accordingly via email. alt text


Q: How do I track my package?

If you’ve made a purchase through our Vibe Store, you can find your tracking information here . Additionally, customers will receive a tracking number in their shipping confirmation email, which can be used to track shipments.

Support

Q: Do you provide on-site support for repairs and maintenance?

We do not provide on-site support, but we do offer 1:1 support sessions via video conference calls. For further assistance, you can submit a support ticket here or chat with Vibe Bot.

Pre-order

Q: What other products are currently available for pre-order?

The Vibe Tap, and our new Smart Camera are now open for pre-orders. We anticipate the Vibe Tap shipping around the end of October, and the Smart Camera shipping around mid-November. Please note that unforeseen circumstances may occasionally affect the shipping timeline. We will keep you updated on any changes and aim to deliver your order as soon as possible.

Q: Can I cancel or modify my pre-order?

Yes, you can cancel or modify your pre-order. If you wish to make any changes or cancellations, please contact our customer support team as soon as possible.

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