Vibe Buyer FAQs

Hardware

Q: Is the Vibe Board S1 55″ a standalone system or do I need a computer with it?

Vibe S1 55″ is an all-in-one conference room solution that combines an interactive digital whiteboard with an open ecosystem VibeOS based on Chrome OS, whiteboarding app Canvas, optional Smart Camera, and the companion app Vibe One. It’s designed for next-level team collaboration.

Q: What are the Vibe S1 55″ and Vibe 55″ Stand dimensions?

The Vibe S1 55″ is 50.7″ (width) x 29.3″(height) x 3.0″ (depth).

  • Diagonal screen size: 55″
  • Product dimensions: 50.7″ (width) x 29.3″ (height) x 3.0″ (depth)
  • Product weight: 50.7 lb
  • VESA Mount: 200mm x 200mm

The Vibe 55″ Stand is 50.0″ (width) x 56.5″ (height) x 26.4″ (depth).

  • Stand size: 50.0″ (width) x 56.5″ (height) x 26.4″ (depth)
  • Stand weight: 33 lb

Q: How is the Vibe Board powered? Does the board have a battery pack? Can it function without being plugged in?

The Vibe Board is powered by a 3-meter detachable power cord included with your purchase. Currently, we do not offer a battery option. The Vibe Board must be connected to a power outlet to function.

Q: Is there built-in audio and microphone in Vibe S1 55″?

Vibe S1 55″ has 2 built-in speakers but no built-in microphone. Our specially designed camera, the Vibe Smart Camera, is compatible with S1 and includes 6 built-in microphones in a 3D array, as well as noise cancellation and echo cancellation for better sound. You can also use other compatible USB-C microphones.

Q: Can I use my Vibe S1 55″ like a TV?

Although the Vibe Board doesn’t receive broadcast signals, you can download streaming apps such as Netflix, Hulu, Disney+, etc., from the Vibe Store to watch your favorite TV shows and movies. You can also connect your Vibe Board to Apple TV, Chromecast, and more. Screencasting from any device is supported as well.

Q: What makes a Vibe Board superior to a TV or computer?

The Vibe Board is more than just a TV or computer. It combines the functionalities of a TV, computer, whiteboard, display, projector, and monitor into one sleek device. It’s the Swiss Army Knife of tech—ideal for any room at home, in the office, or at school.

With Vibe’s ChromeOS, you can use the apps that your team already knows and loves—and all popular video conferencing apps are supported.

The Vibe Board is designed to enhance your visual communication, client engagement, and team collaboration.


Accessories

Q: Are there any other accessories available with Vibe?

Yes. We offer a 4K smart camera, the Vibe Tap, mobile stands and extra styluses. Additionally, Vibe S1 75″ has 3 USB-C ports and 1 HDMI-In port for users to add your own USB camera, wireless keyboard, and other accessories.

Q: Which cameras and microphones work with Vibe S1 55″?

For the best video conferencing experience, Vibe S1 offers an optional Vibe Smart Camera, equipped with image enhancement, noise cancellation, and AI features such as auto framing, gallery mode, and more. Vibe is also compatible with most USB-connected cameras and microphones, such as Logitech BRIO, Polycom Studio, and more.

Q: Is your camera 4K?

Vibe’s Smart Camera uses Sony’s 4K sensor. However, due to digital zooming and cropping of raw images, the camera may output 1080P and 720P videos according to the video conferencing software you’re using.

Q: Do I need to purchase a stand or wall mount for my Vibe S1 55″

Vibe offers beautifully designed custom mobile stands (in four colors) that are easy to install. These stands are sold separately from the Vibe Board.

Vibe Boards are also compatible with many other types of stands or wall mounts, depending on your needs or requirements. All mounts and stands must be able to support at least 70.0 lb and be compatible with a 200mm x 200mm VESA mount.


Q: Which stylus should I use with Vibe S1 55″? Can I buy more?

Vibe S1 55’’ comes with 2 passive styluses. You can use the stylus to write or draw on screen.

Vibe Board S1 is also compatible with active stylus, which is made with Bluetooth wireless techonology. You can use the active stylus to draw and navigate the board, or use it as a clicker for presentations to turn pages on Vibe Canvas or in Powerpoint. You can buy active stylus or more passive styluses on our website .


Q: Which cabled accessories does Vibe support?

Vibe Board S1 55″ has 3 USB-C ports and 1 HDMI-In to support additional cabled accessories.

Whiteboarding

Q: How can remote students see their teachers' drawings on a Vibe Board?

There are a few ways to share the view of your Vibe Board remotely:

  • From the Vibe Board, join or host your video call (via Zoom, Microsoft Teams, Google Meet, etc.), then share your screen. Students will be able to see any content you share on the Vibe Board.

  • Share a link (edit or view only) of your Vibe Canvas with your students so they can view content and interact with you on the whiteboard in real-time.

    Note: with this option, students will only be able to view content specifically in the Vibe Board app. Content shared from screencast or 3rd party apps will not be visible

  • If connecting in real-time isn’t an option, teachers can export their Vibe Board as a PDF and share the file with students after the class.


Q: Can students interact with the whiteboard in real-time, even if they don’t have a Vibe Board

Yes! Vibe is a cloud-based software that is accessible on any web browser or tablet. Vibe also has an app for iPad .

Sharing a board is easy with Vibe Canvas. Just send the link to your canvas via email or copy and paste it in a video conference chat to collaborate with others. Students can interact with you on the canvas in real-time once they have the link for access.


Q: How can I record the screen of the whiteboard?

There are a few ways to record your screen on Vibe:

  • Use Vibe’s OS-based tool, Screen Capture. This tool allows you to take screenshots or screen recordings of your whiteboard. To access Screen Capture, simply click on the Vibe menu and select “Screen Capture.” From there, you can choose to take a screenshot or start a screen recording.
  • Use a third-party app like Zoom, Microsoft Teams, Google Meet, or XRecorder. These apps allow you to record your screen and can be used in conjunction with Vibe to capture your whiteboard.

Q: Can I open a web browser on my Vibe Board and import pictures from a website?

Yes! Open a web browser app (such as Chrome or Opera) and take a screenshot of the pictures you want. Then, select which board to save your images to.

You can also do this in split-screen mode. This makes it easier to see which pictures you’ve already imported.


Q: Can I import images, PowerPoint, and PDF files into the whiteboard?

Yes! Vibe supports all of these formats, depending on which cloud storage option you’re using.

Read more: Learn which file formats are supported .


Q: Is the Vibe board easy to use? Do you offer training?

We designed Vibe to be an intuitive, easy-to-use tool that everyone can use right away on their next project. Think of Vibe as an oversized digital tablet, offering a familiar and comfortable experience for users of all levels.

Vibe doesn’t require extra computers, projectors, or calibration. Not only is it easy to learn, it’s fun to use! We provide complimentary onboarding training sessions to get you started, and you can always check out what’s new on our video tutorials or on our knowledge base .


Software

Q: What operating system does Vibe run on?

Vibe S1 runs on VibeOS, an operating system based on Chromium OS. Android apps can also run on Vibe. Learn more .

Q: Which apps work on Vibe?

You can download apps from the Google Play store and Vibe Store, and run Web Chrome extensions. The Vibe Store contains 100+ fully vetted apps, such as Figma, Miro, Asana, Netflix, Slack, Teams, Google Drive, Google Classroom, Google Meet, Zoom, BlueJeans, and more. You can download with a single click and run your favorite apps flawlessly. See all supported apps here . No special licensing is required beyond what you’re currently using to access your accounts.

Q: Can multiple people collaborate on Vibe at the same time? What is the limit?

Vibe Board allows up to 4 collaborators to use the board at the same time, with 20 simultaneous touch points. Additionally, you can share and collaborate on the same board with Canvas, our cloud-based whiteboard app that has no limit on the number of participants in a single session. You can join a Canvas session from Vibe Boards, computer browsers, or tablets.

Q: Does Vibe Canvas automatically save information in real-time, or do I need to save my work manually?

Vibe Canvas is cloud-based collaboration software. If you’re logged in to Vibe Canvas, any canvas you’re working on will automatically be saved to the cloud.

Q: Does Vibe support Single Sign On (SSO)?

Yes, Vibe supports two popular forms of SSO: OAuth SSO and SAML. Vibe supports OAuth sign-in from trusted identity providers like Google, Microsoft, and Slack. Additionally, Vibe supports SAML-based SSO from Azure, Okta, and more for access control and user account management.

Q: How is data stored in Vibe S1?

The content on the Vibe Board is stored in AWS Simple Storage Service (S3), which provides reliable, secure, efficient, and scalable storage. The data is further encrypted using AES-256, one of the strongest encryption methods.

Q: Is the Vibe Board Apple supported?

The Vibe Board, which runs on ChromeOS, supports multiple 3rd party apps. You can screencast your iPhone, iPad, and Mac through Airplay or use a Type-C cable.

Q: Do I need to download new apps or make changes to my workflow to integrate with your system?

There’s no need to change your workflow with Vibe! The Vibe Board streamlines your workflow with multiple cloud drive options and all your favorite apps, such as Dropbox, Google Classroom, Google Suite, Slack, Miro, Microsoft Teams, and Figma. You can download these apps from the Vibe Store, Chrome Web Store, or Google Play!

Q: Can you print from the Vibe S1 55″?

Yes, you can connect your printer to the Vibe Board via USB or LAN and print directly from it.

Q: Can people connect to the board from different locations?

Absolutely! With our cloud-based whiteboard software, Vibe Canvas, you can collaborate on a computer, iPad, or phone from anywhere in the world. You can jot down an idea on your iPad, build on it with colleagues in the office, and share it for review with stakeholders remotely. The number of people who can join a video conference depends on the software you use.

Q: What education-related apps do you support?

Many popular educational apps are supported on Vibe, including Canvas, Google Classroom, Blackboard, and Flipgrid. We’re constantly updating our integration offerings, so be sure to check out our full list of supported apps (and feel free to send us suggestions).

Pro Tip: Feeling tech-savvy? You can also enable the Google Play Store on your Vibe Board to try out additional third-party apps.


Screencasting

Q: What wireless casting options does Vibe support?

Vibe S1 supports screencasting from a variety of devices. Here are the options: Cable connection: Cast from Windows, Apple, or Android devices to the Vibe Board with HDMI-in or USB-C port at resolutions up to 4K. Wireless connection:

  • Cast from Apple devices through airplay or cast.vibe.us at resolutions up to 1080P.
  • Cast from Windows devices through cast.vibe.us
  • Use our new display adapter - Vibe Tap for 4K instant screen sharing

Q: Can I draw over the wireless screencast or the HDMI-connected display?

Yes, you can draw over the wireless screencast and HDMI display content connected via the Number 4 USB-C port. Use our annotation feature to mark up videos, website pages, and presentations. You can also take screenshots or screen recordings and save them on your Vibe

Q: Does Vibe Board require a projector?

A projector is not needed for the board. However, if you want to mirror your Vibe Board to a larger device or screen (e.g., for an auditorium or large conference room setting), Vibe Boards can be connected to larger monitors and projectors via the HDMI Out port.

Q: Can I control my computer from the Vibe screen when casting?

Yes. Vibe supports touchback when casting from your device using cables. This means you can control your computer through touch interactions on the Vibe Board, creating a more engaging and interactive experience. More information can be found here .

Purchasing and Ordering

Q: How much is the Vibe S1 55″? What’s in the box?

The Vibe S1 55″ costs CAD$4799 and includes free shipping within AB, BC, SK, MB, ON, and QC. When you purchase a Vibe S1 55″, your package will include the Vibe Board S1 55″, a touch stylus, a power cord, and a quick start guide.

Q: How can I purchase a Vibe Board?

U.S. customers can purchase Vibe Boards, as well as optional Vibe SmartCam C1 and stands, on our website .

Q: Can I talk to someone at Vibe if I still have questions?

Absolutely! If you have questions or would like to discuss your particular use case, you can schedule one-on-one time with one of our product experts. Please contact sales@vibe.us to connect with our team.

Q: Do you offer bulk order pricing?

Yes, we provide volume discounts for large orders. If you’re considering purchasing 3 or more boards, please contact us at sales@vibe.us for a quote.

Q: Does Vibe offer financing?

Vibe has partnered with Affirm, a third-party party option that allows customers to purchase Vibe today and split payments into monthly installments for up to 36 months. See if you’re eligible for Affirm on the order page .

Q: Does Vibe come with a warranty?

We offer a free one-year warranty. There are also 1-3 year extended and accident protection warranties available from Extend.

Q: What is your return policy?

If you’re not satisfied with Vibe, you can return the device within 30 days of your delivery date. You will only need to cover the return delivery fee.

Q: Can I get an official quote for the Vibe Board?

To receive a personalized quote, please complete our Quote Request form. We’ll need information on the product(s) you’re interested in, as well as your shipping and billing address, contact name, phone number, and email address for delivery purposes. If you plan on using a purchase order, please let us know and we can provide our W9 and payment instructions to streamline the process.

Q: How do we qualify for tax-exempt status?

There is no additional tax with purchase except for the following states: Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Maryland, New Jersey, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, and Washington.

Q: Is installation included?

No, installation isn’t included or provided by Vibe. We have several certified Vibe reseller partners that can provide quality installation and technical support. Please contact sales@vibe.us if you need more information.

Shipping

Q: Does Vibe offer shipping within Canada?

For orders shipped to AB, BC, SK, MB, ON, and QC, standard delivery is complimentary for orders equal to or over CAD$200. Orders under CAD$200 incur a CAD$35 delivery fee, which will be automatically applied at the time of checkout. For other areas, shipping costs apply. Please contact sales@vibe.us   for individual quotes.

Before finalizing your order, please carefully review all details, including name, shipping address, and products, to ensure accuracy and prevent potential issues. For any amendments to shipping information prior to dispatch, contact us at logistics@vibe.us .

Q: Do you offer inside delivery?

Vibe offers free ground services, which only provide delivery to your exterior door. If you need inside delivery, a hand truck, or white glove services, please contact our support team for further details.

Q: How long do I expect to receive my boards after I make the purchase? Do you deliver on holidays?

Our business days are Monday through Friday, 8:00 AM to 5:00 PM, excluding holidays. If you place an order on a weekend or holiday, or after 12 PM PST, the order will be processed on the next business day. Orders requiring expedited shipping must be finalized by 8 AM PST.

Delays in delivery times during holidays, peak season, weather, and transit/carrier issues can affect your shipment(s) arrival time. We will notify you accordingly via email.


Q: How do I track my package?

If you’ve made a purchase through our Vibe Store, you can find your tracking information here . Additionally, customers will receive a tracking number in their shipping confirmation email, which can be used to track shipments.

Support

Q: Do you provide on-site support for repairs and maintenance?

We do not provide on-site support, but we do offer 1:1 support sessions via video conference calls. For further assistance, you can submit a support ticket here or chat with Vibe Bot.

Holiday Campaign

Q: How long does the holiday sales last?

The holiday sale runs from 12:00 AM EST on November 25, 2024, to 11:59 PM PST on December 4, 2024.

Q: Which products are eligible for this promotion?

All sizes of the Vibe Board S1 and S1 Pro series are eligible for the promotion. For details on the Pro series discounts, please contact sales. Note that stands, Smart Camera, Vibe Tap, extended warranty, and stylus are excluded from this offer.

Q: Can I combine the discount with other promotions or offers?

Holiday discount CANNOT be combined with other promotions or offers.

Q: Are there discounts for bulk purchases?

Yes, Vibe offers tiered discounts for customers purchasing multiple boards. These bulk discounts cannot be combined with holiday campaign discounts, and the lowest eligible discount will be applied. Please contact sales for more details.

Q: Can I enjoy the discounts if I place an order via Amazon, or is it exclusive to the Vibe Store?

The offer is valid for both Vibe Store and Amazon customers!

Q: Can I return or exchange items purchased during the promotion?

Yes, our standard return and exchange policies apply to items purchased during the promotion. Please review our return policy on the website for more details.

Q: Is the Canada region participating in the promotion?

Yes, both the US and Canada are participating!

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