Applicable Areas
The Vibe Store Canada exclusively sells and ships items within Canada. For purchases in the United States , the United Kingdom and others, please refer to the respective policy statements.
Shipping Costs
For orders shipped to AB, BC, SK, MB, ON, and QC, standard delivery is complimentary for orders equal to or over CAD$200. Orders under CAD$200 incur a CAD$35 delivery fee, which will be automatically applied at the time of checkout.
For other areas, shipping costs apply. Certain remote or inaccessible areas may have limited or no delivery service due to logistical challenges. For instance, islands, mountainous regions, or places with difficult terrain might be restricted. Please contact sales@vibe.us for more details.
Shipping Methods
Our standard shipping method is ground service, delivering to your exterior door. Kindly note that our shipping services are unable to deliver to P.O. Box addresses.
For specialized shipping needs such as expedited shipping or delivery to door, please contact sales@vibe.us .
The shipping carriers we collaborate with and commonly utilize are: UPS, FedEx and Day&Ross Trucking.
Lead Time
Once your order is placed, you will receive an order confirmation email. It will take 2 business days for order processing. For orders placed during holidays, the processing times may differ.
You will receive the shipping confirmation email once the packages are ready to ship. Please note that when purchasing multiple items in one order, they may be dispatched separately and you will receive individual shipping confirmation emails for each item.
Delivery time for orders shipped to AB, BC, SK, MB, ON, and QC is approximately 7 business days. For other areas, delivery times may vary.
How to Track
Track your order on our order tracking page or through the shipping confirmation email, which includes a tracking number and link.
For urgent order updates, please contact sales@vibe.us or logistics@vibe.us .
Need Assistance With Shipment
Update Your Shipping Information
Before finalizing your order, please carefully review all details, including name, shipping address, and products, to ensure accuracy and prevent potential issues.
For any amendments to shipping information prior to dispatch, contact us at logistics@vibe.us .
Should you need to modify details while your order is in transit, please also reach out to logistics@vibe.us . We will coordinate with our logistics partners or provide direct courier contact details. Be aware that changing the delivery location may incur additional fees, and some modifications might not be feasible.
Non-delivery or Shipping Damage
Please contact support@vibe.us for assistance. We will respond within 1 business day.
Returns and Exchanges
For more detailed information on returns and exchanges, please visit our return policy page .