Vibe Terms of Service

Definitions

"Vibe", "we", "us", "our" means Vibe Inc. and its affiliates.
"You" means the individual or entity using the Services.
"Account" means the user account you create to access the Services.
"Workspace" means a shared organizational environment that may include multiple users, devices, and administrators.
"Admin" means a user authorized to manage a Workspace, including settings, users, and integrations.
"Device" means Vibe hardware (including Vibe Bot) and any embedded firmware.
"Software" means the Apps, firmware, and any other software code we provide as part of the Services, including updates.
"Documentation" means any user guides, help content, technical documentation, or other materials we make available for the Services.
"Apps" means our web, desktop, or mobile applications.
"Vibe AI" means AI-enabled features, including transcription, summarization, search, and conversational assistants.
"User Content" means content you or your authorized users create, upload, submit, transmit, or otherwise make available through the Services, including meeting recordings, audio/video streams, transcripts, summaries, documents, whiteboards, images, and messages.
"AI Output" means content generated by Vibe AI, including summaries, suggested action items, responses, or derived insights.
"Third-Party Services" means services and platforms not provided by Vibe (for example Zoom, Google Meet, Microsoft Teams, Google Calendar, Microsoft 365) that you connect to or use with the Services.
"Subscription" means a paid plan (for example Vibe+) that provides access to certain features for a recurring fee.
"Order Form" means any ordering document, plan description, or checkout flow that specifies pricing and subscription details.

Eligibility and Account Registration

Eligibility. You must be legally able to enter into a contract to use the Services. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.

Account Security. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your Account. Notify us promptly of any suspected unauthorized access.

Shared Environments. Some Devices are designed for use in shared spaces (for example conference rooms). If you use a Device in a shared environment, you are responsible for (a) ensuring you are authorized to use that Workspace and (b) logging out or otherwise securing access to prevent unauthorized access to your User Content.

The Services

Service Changes. We may modify, add, or remove features of the Services. We will use reasonable efforts to provide notice of material changes when practical, including via in-product notices or email.

Availability. Certain features require a stable internet connection and may be affected by network conditions, maintenance, or Third-Party Services. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free.

Device Software Updates. Devices and Apps may receive updates (including security updates, bug fixes, and feature changes). You agree that we may automatically install updates where permitted by your device settings and applicable law.

Not a Backup Service. Unless expressly stated otherwise, the Services are not intended to serve as your sole system of record or backup. You are responsible for maintaining appropriate backups of your content.

Audio/Video Capture and Transmission. When you use a Device or Apps for conferencing, the Services may capture and transmit audio and video in real time. Use of microphones and cameras is inherent to these features.

Recording and Transcription Laws. You are solely responsible for complying with all applicable laws and regulations related to recording, monitoring, transcription, and notice/consent requirements, including federal and state laws that may require two-party or all-party consent.

Your Responsibilities. You represent and warrant that you will:

clearly inform all participants when recording, transcription, or other AI features are active;
obtain all necessary consents before capturing participants’ voice or image;
comply with workplace notice requirements and any applicable venue policies.

Indemnity for Consent Failures. Vibe disclaims liability for your failure to obtain required notice or consent. You agree to indemnify Vibe against claims arising from unauthorized recording, transcription, or data collection conducted through your Account or Workspace.

Vibe AI Features and Disclaimers

Nature of AI Services. Vibe AI features are provided for assistance purposes only. AI Output may be incorrect, incomplete, or misleading and should be reviewed before use.

No Professional Advice. AI Output is not professional, legal, financial, or medical advice. You are responsible for evaluating AI Output before relying on it or sharing it.

AI Output and User Responsibility. You remain responsible for decisions, actions, and outcomes arising from your use of AI Output.

User Content; Licenses; Feedback

Ownership. You retain ownership of your User Content. As between you and Vibe, Vibe does not claim ownership of User Content.

License to Operate the Services. You grant Vibe a worldwide, non-exclusive, royalty-free license to host, store, transmit, reproduce, process, and display User Content solely as necessary to provide, maintain, and improve the Services, including to generate transcripts and AI Output and to perform security, abuse prevention, and support.

Feedback. If you provide suggestions, ideas, or feedback about the Services ("Feedback"), you grant Vibe a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate Feedback without restriction or compensation.

Your Responsibilities for User Content. You represent and warrant that you have all rights necessary to provide User Content and to grant the licenses in these Terms.

Workspaces and Admin Controls

Workspace Accounts. If you join a Workspace, your use is subject to that Workspace’s settings and Admin controls.

Admin Capabilities. Admins may be able to manage users, permissions, devices, integrations, billing, and access to Workspace content. Admins may also access, export, restrict, or delete Workspace content as permitted by the Services.

Customer Relationship. If you use the Services through a Workspace, your contractual relationship may be with the Workspace owner and not directly with Vibe for certain obligations (for example payment), as specified in an Order Form.

Acceptable Use

You agree not to, and not to allow others to:

use the Services for any unlawful purpose;
record, monitor, or transcribe individuals without required notice or consent;
use the Services for covert surveillance or to violate others’ privacy rights;
upload malware, interfere with or disrupt the Services, or attempt to bypass security controls;
reverse engineer, decompile, or attempt to extract source code or underlying models except to the extent prohibited by law;
scrape or harvest data from the Services except as permitted through documented APIs;
infringe intellectual property rights or other rights of any person;
use the Services to generate or distribute content that is illegal or that violates applicable laws.

We may suspend or terminate your access for violations.

Third-Party Services and Integrations

Third-Party Terms. Your use of Third-Party Services is governed by their terms and policies.

No Responsibility for Third-Party Services. We do not control and are not responsible for Third-Party Services, including their availability, security, or data practices.

Local Device Sensing

Some Device features (for example camera framing, speaker tracking, and interaction readiness) may process signals locally on the Device to enable functionality. These features are not intended for continuous monitoring or surveillance and you may not use the Services for unlawful monitoring.

Subscriptions, Billing, Cancellation, and Taxes

Billing and Renewal. If you purchase a Subscription, you authorize Vibe to charge your payment method on each agreed-upon renewal period until you cancel.

Taxes. You are responsible for applicable taxes, and we may collect taxes where required.

Nonpayment. If we cannot process payment, we may suspend or downgrade access to paid features until payment is received.

Cancellation. You may cancel your Subscription at any time. Cancellation takes effect at the end of the then-current billing period unless otherwise stated in an Order Form. Payments are non-refundable except where required by law.

Price Changes. If we increase Subscription prices, we will provide at least 30 days’ notice and the increase will take effect on your next renewal, so you can cancel if you do not agree.

Hardware Purchases; Returns; Warranty

Hardware Sales. If you purchase Devices from Vibe or an authorized reseller, your purchase may be subject to additional terms, including an Order Form and our Returns Policy.

Returns Policy. Our Returns Policy is incorporated by reference and forms part of these Terms.

Limited Warranty. To the extent permitted by law, Devices may be covered by a limited warranty described at the time of purchase or in accompanying documentation. EXCEPT FOR ANY EXPRESS WARRANTY PROVIDED IN WRITING, DEVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

Firmware and End-of-Life. We may update firmware and may discontinue support for older Devices or software versions with reasonable notice when practical.

Intellectual Property

Vibe IP. The Services, including software, designs, and trademarks, are owned by Vibe and its licensors and are protected by intellectual property laws.

Limited License to You. Subject to these Terms, Vibe grants you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal or personal use.

A. Software License Terms (EULA)

This Section A applies to your use of the Software and is intended to serve as an end user license agreement (EULA) so that a separate EULA is not required.

License Grant. Subject to these Terms, Vibe grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install, access, and use the Software and Documentation solely for your internal business purposes or personal use (as applicable) and only in connection with the Services and any Devices you are authorized to use.

Authorized Users. If you are an organization, you may permit your employees and contractors acting on your behalf to use the Software as authorized users, provided you remain responsible for their compliance with these Terms.

License Restrictions. Except to the extent prohibited by applicable law, you will not (and will not allow others to): (a) copy, modify, or create derivative works of the Software; (b) reverse engineer, decompile, or attempt to discover the source code, underlying structure, or algorithms of the Software; (c) remove, obscure, or alter proprietary notices; (d) rent, lease, sell, sublicense, assign, distribute, or otherwise transfer the Software; (e) use the Software to provide services to third parties on a service bureau or hosted basis except as expressly permitted by Vibe; or (f) circumvent technical limitations or security measures.

Device Firmware and Embedded Software. Devices contain embedded software and firmware that is licensed, not sold. Your right to use Device firmware is limited to operating the Device as intended and in accordance with these Terms and Documentation.

Updates. The Software may automatically download and install updates, upgrades, patches, or new versions. Updates may be required for continued functionality, security, or compatibility. If you do not install updates, portions of the Services may not function.

Third-Party Software; Open Source. The Software may include or interact with third-party components (including open source software) that are subject to their own license terms. To the extent a third-party license grants you additional rights or imposes additional obligations, those terms will apply to the relevant components and will control in the event of a conflict for those components.

App Store Terms. If you download an App from Apple’s App Store, Google Play, or another app marketplace, you agree to comply with the applicable marketplace terms. To the extent those terms impose additional requirements relating to the App, they apply to your use of the App.

Export Controls and Sanctions. You may not use, export, re-export, transfer, or release the Software or Services in violation of applicable export control or sanctions laws and regulations.

Reservation of Rights. Except for the limited license granted in these Terms, Vibe and its licensors retain all right, title, and interest in and to the Services, Software, Documentation, and any related intellectual property.

Termination. Upon termination or expiration of these Terms or your access to the Services, the licenses granted in this Section 13A will immediately end, and you must stop using the Software. Sections that by their nature should survive termination will survive.

Termination

By You. You may stop using the Services at any time. You may cancel paid Subscriptions as described above.

By Vibe. We may suspend or terminate your access if you violate these Terms, if we are required to do so by law, or if your use poses a security risk.

Effect of Termination. Upon termination, your right to use the Services stops. Certain provisions will survive, including sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution.

Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIBE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. VIBE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE OR THAT AI OUTPUT WILL BE ACCURATE OR RELIABLE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

VIBE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.
VIBE’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO VIBE FOR THE SERVICES IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless Vibe and its affiliates, officers, directors, employees, agents, and service providers from any claim, demand, or liability (including reasonable attorneys’ fees) arising out of (a) your use of the Services, (b) your User Content, (c) your violation of these Terms, or (d) your failure to comply with recording, notice, or consent requirements.

Dispute Resolution; Governing Law; Venue

Informal Resolution. Before initiating arbitration or a court proceeding (except for claims eligible for small claims court or claims seeking injunctive relief as described below), you agree to first contact Vibe and attempt to resolve the dispute informally. You can contact us at info@vibe.us with a description of the issue and the relief you are seeking. If we cannot resolve the dispute within 30 days of receiving your notice, either party may initiate arbitration.

Agreement to Arbitrate. Except as expressly stated in these Terms, you and Vibe agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a "Dispute") will be resolved by binding individual arbitration and not in court.

Class Action Waiver; Individual Basis Only. You and Vibe agree that arbitration will be conducted only on an individual basis. Neither you nor Vibe may seek to bring, join, or participate in any class action, collective action, private attorney general action, or representative proceeding in arbitration or in court. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of representative proceeding.

Exceptions. The following are not required to be arbitrated:

Small Claims. Either party may bring an individual claim in small claims court if the claim qualifies and remains in that court.
Injunctive/Equitable Relief for IP or Misuse. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights, confidential information, or to prevent unauthorized use or abuse of the Services.

Arbitration Administrator and Rules. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules or Commercial Arbitration Rules (as applicable), as modified by these Terms. The AAA rules are available at the AAA website.

Arbitration Location and Procedure. Unless you and Vibe agree otherwise:

The arbitration will take place in Seattle, Washington, or may be conducted by telephone, video conference, or written submissions if permitted by the AAA rules.
The arbitrator will have authority to award any relief that a court could award on an individual basis, except that the arbitrator may not award relief on a class, collective, or representative basis.

Fees and Costs. Payment of filing, administration, and arbitrator fees will be governed by the AAA rules, except where these fees are limited by applicable law. Each party will bear its own attorneys’ fees and costs unless the arbitrator awards fees and costs under applicable law.

Opt-Out Right. If you are an individual consumer, you may opt out of the arbitration and class action waiver provisions of this Section 18 by sending us written notice at info@vibe.us within 30 days of first accepting these Terms. Your opt-out notice must include your name, email address used for your Account, and a clear statement that you wish to opt out of arbitration.

Time Limit. To the extent permitted by law, any Dispute must be brought within one (1) year after the claim arose, or it is permanently barred.

Governing Law. These Terms are governed by the laws of the State of Washington, excluding its conflict of laws rules. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

Severability of Arbitration Provisions. If any portion of this Section 18 is found to be unenforceable, the unenforceable portion will be severed and the remainder will be enforced to the maximum extent permitted by law. If the class action waiver is found unenforceable, then the entire arbitration agreement will be null and void (but the rest of these Terms will remain in effect).

Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, such as by posting an updated version with a new "Last Updated" date and/or notifying you via email or in-product notice. By continuing to use the Services after changes become effective, you agree to the updated Terms.

Miscellaneous

Severability. If any provision is unenforceable, the remaining provisions will remain in effect.

Assignment. You may not assign these Terms without Vibe’s prior written consent. Vibe may assign these Terms in connection with a merger, acquisition, or sale of assets.

Entire Agreement. These Terms and any incorporated policies (including the Returns Policy and Privacy Policy) constitute the entire agreement between you and Vibe regarding the Services.

No Waiver. Failure to enforce a provision is not a waiver.

Notices. We may provide notices electronically. Legal notices to Vibe must be sent to the address specified on our website or as otherwise provided.

Contact

Questions about these Terms can be sent to info@vibe.us.